FAQ

Placing an Order

Is the price for 1 wheel or a set of 4 wheels?

The price you see is the total price for the entire set of 4 wheels.
 

Why does my shipping address have to match my billing address for credit card payments?

We do this to confirm that the person making the transaction is the true card holder, which helps us avoid fraudulent transactions. This is also now required by banks to fight a rise in fraudulent credit card transactions.
 

Which tire size is best for my vehicle?

Let our experts handle that for you!

Just add the tires to your cart and one of our wheel experts will choose the perfect size for your vehicle.

Delivery & Returns

How soon do you deliver?

Delivery normally takes up to 10 business days to arrive, depending on the product.
 

How much do you charge for shipping?

The shipping cost for your wheels or tires can differ depending on their size and where you want them shipped. Just input your address at checkout and you'll see the exact shipping charge before you confirm your purchase.
 

Has my order been shipped yet? / What's the status of my order?

You will receive an shipping confirmation email once your order leaves us.

If you don't receive an email within 4 business days of placing your order, please send us a message.

Do you ship internationally?

Yes, we ship worldwide! However, for please note for international orders:

• We accept payment via bank wire transfer only.
• The merchandise will be shipped to the international airport nearest to your address (please plan to pick up the merchandise yourself).
• Delivery time on average is 16-20 business days after the order has shipped (it can take longer depending on where they're being sent).
• Shipping charges will vary depending on the size of the wheels and tires and where they're being sent.
  
   

How do I return an item?

To return an item, please fill out this claim form.

Please allow 24-48 hours after submitting to hear back from one of our support agents.

Financing

How do I apply for wheel financing?

1. Add the products you wish to purchase to your cart.
2. Choose "Progressive Leasing" at checkout and check out as usual.
3. After checking out, fill out a quick 5-minute application with Progressive Leasing.
4. Once you are approved, one of our team members will give you a call to finalize your order.
    

What are the requirements to apply?

• Must be 18 years of age or older.
• Must have a valid SSN or ITIN.
• Must have an active checking account.
• Must have an active credit or debit card for initial payment.
• Progressive Leasing is not available in MN, NJ, VT, WI or WY.
   

How does your wheel financing work?

• Application takes 5 minutes to complete. Instant decision.
• No credit needed!
• You have one full year to pay off your purchase.
• Payments start 10 days after you receive your order.

What does "No Credit Needed" mean?

Progressive Leasing's "No Credit Needed" policy means you don't necessarily need a high credit score or extensive credit history for lease-to-own approval.

They do review credit reports, but their decision also considers other factors like income and banking history. They often approve those with less than perfect credit or minimal credit history.

What if I want to increase my loan amount?

We can help! Email us at support@audiocityusa.com and we'll work with you to get you the loan amount you need.

Wheels & Tires

What brand of wheels do you carry?

We can get you just about any wheel set that you are looking for. We are one of the only companies that have our own CNC machining facility, meaning we can custom drill bolt patterns and modify offsets.

If you want a specific wheel that isn't available at other companies, we may be able to customize a set for your vehicle.

Please give one of our wheel experts a call and see if they can make your vision a reality.
 

Which tire size is best for my vehicle?

Let our experts handle that for you!

Just add the tires to your cart and one of our wheel experts will choose the perfect size for your vehicle.

What brands of tires do you carry?

We are an authorized dealer for most tire brands.

If you're looking for a specific tire brand, please send us a message.