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Terms & Conditions

 

Lowest Price Guarantee*


We scour other websites to bring you the best prices on wheels and accessories. You may find other websites advertising lower pricing and if it is a valid website with the item in stock, we will match or beat their price. Before you ask us to match another website's pricing, they must be an authorized dealer of the brand of wheels, they must have the exact wheels with the correct offset and size in stock, and the price must be in writing. We do not go by a screenshot of the checkout cart, an email, or take one’s word. We reserve the right to call the merchant that you are comparing prices in order to check the pricing and availability. We do not honor price matching from websites that do not advertise the correct MAP pricing, and reserve the right to refuse the guarantee if we deem the website is fraudulent or not an authorized dealer.

 

Sales*


The sale price of any wheels on sales can change at any time without prior notice. Most of the wheels on sale are in limited supply and once they are sold, the sales on the specific wheels will end. Once the wheels are sold out, we will try our best to remove the listing, but in the case a customer’s order has been placed, we reserve the right to cancel the order and issue a refund if we cannot come to an agreement with the customer on a substitute at our discretion. We are constantly adding new items, and human error will, therefore, we cannot guarantee 100% accuracy but we will do our best to honor pricing on a case by case basis and ultimately at our discretion.

 

Product Availability*


We try very hard to keep products on our website accurate and up to date. As with most custom wheel websites, we offer many styles of wheels from many manufacturers. Some of these wheels we have in our inventory and most of them are available from the manufacturers inventory. Not all styles, colors, sizes, offsets or bolt patterns are available at all times. Our inventory as well as the manufacturer’s inventory are constantly changing. We do our best to remove discontinued styles and add the new ones, but keeping them updated is a continuous process and we do our best to keep them up to date. We reserve the right to decline, suspend, cancel, reject or limit the quantities of any order placed due to the product being unavailable. We will notify you if the product(s) you ordered are unavailable. Your credit card or Paypal account will not be charged if the product ordered is unavailable. We appreciate your understanding in this matter.

 

Pricing Policies*


We do our best to keep prices on our website accurate and up to date. Since we are all human, sometimes typing errors happen. If you notice a price on our website that looks wrong or too good to be true (such as a $500.00 wheel listed for $5.00), it's probably an error. We will correct the error as soon as it is brought to our attention. We reserve the right to decline, suspend, cancel, reject or limit the quantities of any order placed due to a pricing error. We will notify you if there is a pricing discrepancy of the product(s) you ordered. Your credit card or Paypal account will not be charged if we notice a pricing error on your order. We appreciate your understanding in this matter.

 

Fraud Prevention*


We practice fraud prevention techniques which include verification of your payment account and address confirmation. We may also use third-parties to help us validate, analyze or access the risk of any order placed on our website. We reserve the right to decline or reject any order placed without giving any reason. Fraud attempts will be reported to the authorities and will be prosecuted to the fullest extent of the law. We appreciate your understanding in this matter.

 

Shipping and Delivery*


A tracking number will be e-mailed upon shipment. The fixed price for shipping & handling charges only applies to residents of the continental United States, Hawaii, and Alaska. Extra charges will apply for shipments to APO/FPO. A sales representative will contact you regarding the extra shipping costs. We normally ship within 24-48 hours after receipt of a cleared Paypal or Credit Card payment with a confirmed address before 5 PM Pacific Standard Time during weekdays. There are times that shipping will take longer: back-ordered items, items that did not pass quality checks, etc. We will inform the customer if there is a foreseeable shipment delay.
NOTICE: During the holiday season, there will be shipping delays due to the amount of merchandise being shipped through providers. Please understand that this is out of our control, and customers understand and agree that shipping delays are acceptable.

 

Order Cancellation Policy*


Order Cancellation Policy* Order cancellations must be submitted the same day that the order is placed to avoid order cancellation fees. Orders cancelled after the date the order was placed are subject to a fee of 30% cancellation fee. If the product(s) have been ordered from our suppliers or have been shipped, your order is subject to all freight and handling charges plus a 30% restocking fee.

 

Damaged Items*


Upon delivery, please inspect all packages for damage. If you receive a damaged item, make a note of the damage on the shipper’s receipt, notify the shipping company and file a damage claim form. If necessary, we can assist in this process. Please notify us promptly so we can send you a replacement. All claims must be made within 24 hours of receipt of goods.

 

7 Day Return Policy*


All returned merchandise must be in new condition with all original accessories and packaging. All returns or cancelled orders are subject to all freight and handling charges plus a 30% restocking or cancellation fee. Wheels that qualified for our "free shipping" are subject to shipping charges accrued both to and from the customer. All merchandise must be properly packaged for shipping.
Wheels must be fit checked on the vehicle before mounting tires on them. Mounted wheels are not returnable. Wheels that were shipped with tires mounted on them must have not been installed on the vehicle and driven on.
We are not able to give credit on merchandise which has been damaged during return shipping due to improper packaging. It is the customer's responsibility to make sure the wheels are packaged correctly and protected from being damaged.
We will not accept returns on special order wheels or used items.
Please contact us for a RA (Return Authorization) number, packaging and shipping instructions. Items returned without a RA number will be refused and returned freight collect.

 

Warranty for Wheels & Tires*


AudiocityUSA warrants that wheels/tires are brand new and have NEVER been used.
All wheels and tires carry a one-year structural/ manufacturing defect warranty and a one-year warranty on the finish. Manufacturers’ warranty does not cover finish issues due to weathering conditions or improper cleaning of wheels and tires. No warranty is provided on custom painted wheels. Polished and billet aluminum wheels oxidize and require regular maintenance, therefore, their finish is not covered by any warranty.
Other than applicable manufacturers’ warranties, there are no warranties expressed or implied, including any warranty of merchantability or fitness for a particular purpose. We do not warranty any damages or structural failure due to misuse, improper handling, poor road conditions, abuse, dropped, broken, chipped, bent, punctured or physically damaged items.

 

Return Policy for warranty request*


Any warranty request must be done by submitting a warranty service request. After submitting said warranty request, we will review the request and issue an RA #. Only products with a valid RA# will be accepted. All other returns will be refused on arrival. When you ship your item, please use a shipping method that can be tracked, such as FedEx or UPS and provide the tracking number to us in writing. Always insure the shipped items for the full purchase price. Buyer is responsible for shipping both ways for a warranty claim. Make sure you properly package the product when shipping it back to us for warranty. AudiocityUSA is not responsible for damage during shipping due to improper packaging.
If the returned products are found not to be subject to the warranty coverage, the product will be returned to the sender, without repair or replacement, at the sender’s expense.

 

Legal Notice*


This limited warranty is the sole express warranty given and is IN LIEU of all other express warranties, whether oral or written. All implied warranties, including, without limitation, warranties of merchantability of fitness for a particular purpose are hereby disclaimed. This warranty expires upon transfer of title of any products by the original retail purchaser. No warranty or representation by anyone other than the manufacturer shall be binding.
PLEASE TEST FIT ALL WHEELS ON VEHICLE PRIOR TO MOUNTING TIRES ON WHEELS! If there are any issues with the wheels, please do not mount tires. If you mount them, you own them. Buyer assumes FULL responsibility for wheel/tire fitment. The wheel/tire specifications provided with respect to offset, finish, wheel width, bolt pattern and tire size are accurate, however final fitment is the responsibility of the buyer. Please be sure to take into account brake caliper clearance, lug nut size or lug bolt size/length, vehicle ride height and age/condition of vehicle. Professional installation and fitment advice is HIGHLY recommended. Some vehicles may require additional modifications. If you have any questions about fitment, please feel free to contact us at (888) 814-1158.

 

 

 
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